Blue Moon Fitness

Shaun Vetick
3 months ago-
Gold's gym is now Blue Moon Fitness, as you probably know by now, but the service and billing area terrible. When I went in to cancel my membership, I was told my last two payments from my checking account were declined, which is odd because I had still received notice that deductions had taken place. They also added fees to these "late" payments. When I inquired why I wasn't notified about this, they said it's not in their policy to tell people that their payments weren't made....would this have continued for eternity if I hadn't stopped in? When I agreed to make the last two payments and cancel my membership and asked that they cancel the "late" fees, I was told "this wasn't possible." Well, why not? Banks do it all the time, and I didn't even know these payments apparently hadn't gone through. It was at this point that Dan, the manager, (who by the way refused to let me see the computer screen with the payment info on it) began yelling at me in front of the other employees and customers...totally unacceptable for a company that has a special rules agreement about being polite. Do yourself a favor -don't be taken in by the low monthly fee - stay away from this hellhole with hidden fees and obnoxious managers just waiting to gouge you when they can.